What should I do if I received a broken phone?
1. Provide clear pictures of the entire parcel: packaging box and phone device box.
2. Submit an application under "order detail" page and follow the steps choosing the service type and filling the detail then submit.
3. After submitting successfully, you need to ship out the broken device. Our after-sale agents will continue the process while you wait for the feedback.
What is warranty policy for the ZTE Devices?
ZTE devices purchased on eu.ztedevices.com come with a 2-year limited warranty, startin...Read more
If I return my device, when will I receive my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank wit...Read more
Can I purchase add-ons during the repair process?
Our repair services are strictly limited to repairing or replacing your device. We wil...Read more
Can I purchase specific parts for my device?
Unfortunately, we do not sell specific parts.Read more